We strongly recommend FedEx shipping (only $21) on all orders placed after 4th December as this is the only method of shipping that we can guarantee delivery in time for Christmas. Registered Post and Swiftpost from Dublin's General Post Office have a cut off point of delivery to the US on Tuesday 5th December and to Europe on Friday 8th. Dont be disappointed and pick FedEx and track your order online. Yours Sincerely, Ken Byrne

Frequently Asked Questions

General:

1. What Guarantee does Des Byrne Jewellers offer?
2. Where is Des Byrne Jewellers located?
3. How long has Des Byrne been in business?
4. Ring Size - I am unsure what finger size I want. What do I do?
5. How will the products I buy be packaged?
6. Returns Policy - Guarantee

Payment:

1. Are my credit card details safe?
2. Is tax added to the price shown on the website?
3. My Credit Card is being Declined?

Shipping:

1. How long does it take to ship an item?
2. How much does shipping cost?
3. What is the difference between the 'bill to' address and the 'ship to' one in the shopping cart? (GIFTS)

General:

Q: What Guarantee does Des Byrne Jewellers offer?

A: Des Byrne Jewellers takes pride in offering works of uncompromisingly high standards of quality, created with care and dedication by skilled craftsmen. If you are not satisfied with your purchase for any reason, simply return it within 30 days for a replacement or a full refund. This pledge is in addition to your statutory rights. All gold items are hallmarked in Dublin Castle Assay office which is your guarantee of the gold's quality.

Back to Top

Q: Where is Des Byrne Jewellers located?

A: We are located in the heart of Dublin City, Ireland on Bachelors Walk. Right next to the famous O'Connell Street, and around the corner from the historic GPO (General Post Office). Unlike other on-line "Irish" jewellers, all our products are crafted & shipped in/from Ireland. Actually, for those of you who are "well up" on your Irish history, you might find it interesting to know that if you use Registered Post or Swiftpost (shipping) your order will actually be posted from the GPO.

Back to Top

Q: How long has Des Byrne been in business?

A: Des started this business back in 1964 and has been serving the Dublin public with Quality jewellery at affordable, reasonable prices ever since. We launched our website in 1998 and we care delighted to say that it has experienced incredible growth in popularity each year since then!

Back to Top

Q: How will the products I buy be packaged?

A: All products purchased through the website will come gift wrapped in a jewellery box.

Back to Top

Return Policy - Guarantee:

DES BYRNE JEWELLERS and Allcladdagh.com takes pride in offering works of uncompromisingly high standards of quality, created with care and dedication by skilled craftsmen. If you are not satisfied with your purchase for any reason, simply return it within 30 days for a replacement or a full refund. This pledge is in addition to your statutory rights.

There is a $95 Charge on all wedding bands and diamond rings which need to be exchanged or refunded as all are individually handmade. There are no returns an any family crest jewellery. Please email for instructions with your order number in the subject line.

Back to Top

Payment Method:

Q: Are my credit card details safe?

A: This website is secured by GeoTrust SSL.

Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

If you have any further questions regarding security please don't hesitate to contact us at our Toll Free number or at info@allcladdagh.com

Back to Top

Q: My credit card is being declined. Help!?

A: Please contact your issuing bank or use a different credit card? We find that some transactions are refused from our end. This is due to security measures taken by your bank as the transaction does not fit the profile of your account (for example, if you have never bought from Ireland before).

These problems are generally quite easy to sort. You would need to ring you bank and let them know that you are expecting a charge from us and they can pre-clear it so that when you try again it goes through.

Back to Top

Q: Is tax added to the price shown on the website?

Sales Tax Policy

United States
We will not charge any sales tax to orders shipped to the United States. Any duties charged by the US customs will be paid for by us.

European Union
For all orders shipped within the EU, 21% VAT will be applied. Duties are not charged to shipments made within the EU.

Rest of the World
For orders shipped to the rest of the world, no sales tax applies. However, any duties charged by customs is the responsibility of the customer. Our shipping agent will collect duties on behalf of customs if any apply.

Back to Top

Shipping:

Q: How long does it take to ship an item?

A: We deliver your order right away. If the item is in stock your order will be shipped within 2 working days. We will normally send all orders in 7 business days or less. International orders are generally received in 14 days or less. Recently we introduced an overnight FedEx shipping option (from $12) for more details on shipping - click here

Back to Top

Q: How much does shipping cost?

A: Shipping starts from US$12 for Registered Post. If you require faster delivery you can select SwiftPost ($15) or FedEx ($21 to Europe, $21 to USA & Canada and $65 to rest of world). Again, for more details - click here

Track your FedEx order - Click Here and enter your tracking code. (You will find your tracking code in the email you receved from allcladdagh regarding your order)

Back to Top

Q: What is the difference between what is sent to the "bill to" address and the "ship to" one?

A: If you decide to order, you will be asked to enter an address in our "Checkout" section. Here, you have the option to give different addresses for us to send the bill & the product to (ideal for GIFTS). The address in the "ship to" section will receive the product/s with some information about Irish Jewellery, and the address in the "bill to" section will receive the credit card receipt and also a till receipt from Des Byrne Jewellers. If you want both packages to be sent to the same address just leave the "bill to" section blank & both packages will then be sent separately to the same address.

Back to Top

Q: Ring Size - I am unsure what finger size I want. What do I do?

A: If you already know your size just enter it where applicable (we can understand European, Irish and US sizes so just enter whichever you know). But if you are unsure of your finger size we recommend you go to your local jeweler and ask them to measure you.

We strongly recommend having your wedding finger size measured correctly. If you order an incorrect size in wedding bands there will be a charge of $95 as we must replace all wedding bands as they are all individually hand made.

Back to Top

If you have any other questions please feel free to contact us