Rings
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We strongly recommend FedEx shipping (only $21) on all orders placed after 4th December as this is the only method of shipping that we can guarantee delivery in time for Christmas. Registered Post and Swiftpost from Dublin's General Post Office have a cut off point of delivery to the US on Tuesday 5th December and to Europe on Friday 8th. Dont be disappointed and pick FedEx and track your order online. Yours Sincerely, Ken Byrne
Frequently Asked Questions
General:
- What Guarantee does Des Byrne Jewellers offer?
- Where is Des Byrne Jewellers located?
- How long has Des Byrne been in business?
- Ring Size - I am unsure what finger size I want. What do I do?
- How will the products I buy be packaged?
- Returns Policy - Guarantee
Payment:
- Are my credit card details safe?
- Is tax added to the price shown on the website?
- My Credit Card is being Declined?
Shipping:
- How long does it take to ship an item?
- How much does shipping cost?
- What is the difference between the 'bill to' address and the 'ship to' one in the shopping cart? (GIFTS)
General:
Q: What Guarantee does Des Byrne Jewellers offer?
A: Des Byrne Jewellers takes pride in offering works of uncompromisingly high standards of quality, created with care and dedication by skilled craftsmen. If you are not satisfied with your purchase for any reason, simply return it within 30 days for a replacement or a full refund. This pledge is in addition to your statutory rights. All gold items are hallmarked in Dublin Castle Assay office which is your guarantee of the gold's quality.
Q: Where is Des Byrne Jewellers located?
A: We are located in the heart of Dublin City, Ireland on Bachelors Walk. Right next to the famous O'Connell Street, and around the corner from the historic GPO (General Post Office). Unlike other on-line "Irish" jewellers, all our products are crafted & shipped in/from Ireland. Actually, for those of you who are "well up" on your Irish history, you might find it interesting to know that if you use Registered Post or Swiftpost (shipping) your order will actually be posted from the GPO.
Q: How long has Des Byrne been in business?
A: Des started this business back in 1964 and has been serving the Dublin public with Quality jewellery at affordable, reasonable prices ever since. We launched our website in 1998 and we care delighted to say that it has experienced incredible growth in popularity each year since then!
Q: How will the products I buy be packaged?
A: All products purchased through the website will come gift wrapped in a jewellery box.
DES BYRNE JEWELLERS and Allcladdagh.com takes pride in offering works of uncompromisingly high standards of quality, created with care and dedication by skilled craftsmen. If you are not satisfied with your purchase for any reason, simply return it within 30 days for a replacement or a full refund. This pledge is in addition to your statutory rights.
There is a $95 Charge on all wedding bands and diamond rings which need to be exchanged or refunded as all are individually handmade. There are no returns an any family crest jewellery. Please email for instructions with your order number in the subject line.
Payment Method:
Q: Are my credit card details safe?
A: All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website. You can always Phone us your credit card details if you wish, or you can send us an international cheque (see below).
Q: My credit card is being declined. Help!?
A: Please contact your issuing bank or use a different credit card? We find that some transactions are refused from our end. This is due to security measures taken by your bank as the transaction does not fit the profile of your account (for example, if you have never bought from Ireland before).
These problems are generally quite easy to sort. You would need to ring you bank and let them know that you are expecting a charge from us and they can pre-clear it so that when you try again it goes through.
Ordering by Telephone
You can also contact us by phone :
011 353 1 8730670 (from the US)
Rest of the world : Int. code + 353 1 873 0670
Please remember our shop is in the GMT timezone (5 hrs ahead of EST).
The best time to call is between 9am and 12pm east coast US time. (Monday
- Saturday)
Q: Is tax added to the price shown on the website?
A: There is no Tax (VAT) on any sale for customers shipping outside the EU (European Union) but there is 21% added to all sales which are shipped within the EU Market.
So all sales going to the US - The price shown on the site is the price you pay! The only extra which is added at the end of the order process is for shipping.
NB - All orders shipped to Canada will be liable for any taxes or duties deemed owed by Canadian Customs - Customers will be responsible for these fees.
Shipping:
Q: How long does it take to ship an item?
A: We deliver your order right away. If the item is in stock your order will be shipped within 2 working days. We will normally send all orders in 7 business days or less. International orders are generally received in 14 days or less. Recently we introduced an overnight FedEx shipping option (from $12) for more details on shipping - click here
Q: How much does shipping cost?
A: Shipping starts from US$12 for Registered Post. If you require faster delivery you can select SwiftPost ($15) or FedEx ($21 to Europe, $21 to USA & Canada and $65 to rest of world). Again, for more details - click here
Track your FedEx order - Click Here and enter your tracking code. (You will find your tracking code in the email you receved from allcladdagh regarding your order)
Q: What is the difference between what is sent to the "bill to" address and the "ship to" one?
A: If you decide to order, you will be asked to enter an address in our "Checkout" section. Here, you have the option to give different addresses for us to send the bill & the product to (ideal for GIFTS). The address in the "ship to" section will receive the product/s with some information about Irish Jewellery, and the address in the "bill to" section will receive the credit card receipt and also a till receipt from Des Byrne Jewellers. If you want both packages to be sent to the same address just leave the "bill to" section blank & both packages will then be sent separately to the same address.
Q: Ring Size - I am unsure what finger size I want. What do I do?
A: If you already know your size just enter it where applicable (we can understand European, Irish and US sizes so just enter whichever you know). But if you are unsure of your finger size we recommend you go to your local jeweler and ask them to measure you.
We strongly recommend having your wedding finger size measured correctly. If you order an incorrect size in wedding bands there will be a charge of $95 as we must replace all wedding bands as they are all individually hand made.
If you have any other questions please feel free to contact us
US$ 342 - $ 360
If you see any of our products cheaper anywhere, we will not only give you an extra 10% discount off their lower price but we will also ship it to you by FedEx for FREE - Not Applicable on Silver Jewelry.
Listen to our pledge
Customer Comments
Julie Gerber, USA - (15th November 2004)
Dear Mr. Byrne,
I just wanted to say “Thank you”, and that it was very nice to speak to you too. I just can’t tell you enough how excited we are to receive our Irish jewelry! I know that we will love it, and I’m sure that we will be ordering more in the near future. I hope that we may stop in to say “Hello” when we come to Ireland.
Again, thank you!
Sincerely,
Julie Gerber
Peter Hill, Massachusetts 01832 USA - (17th February 2005)
Dear Ken,
I would like to thank you and pass on, that Tatyana was thrilled with her ring!! She immediately sent a video of herself placing the ring on her finger! She also thanks you for the T-shirt, which we also wore! lol
Thanks again,
Pete
Maureen McDermott-Marella, USA - (17th November 2004)
I just wanted to let you know that I got my order today and was so thrilled with the products. The rings are so beautiful, your webpage doesn't do them justice at all. I must say, I'm so pleased I just wish you had a lay-a-way plan because I'd probably buy so much I'd need it.
I passed your cards to many of the office staff here who were excited by the products as well.
Sincerely,
Maureen McDermott-Marella
Paul Day, Dallas TX - (21st April 2005)
Ken,
Thank you for sending me my Celtic Cross that arrived this week. It is very beautiful and I look forward to wearing it for many years to come. My five year old and three year old daughter very much enjoy looking at the figures with their magnifying glasses.
Thanks again Ken.
Zoe C. Lasche-Russell, San Diego - (30th November 2004)
Hi Ken,
You are so kind! Thank you for trying. Thursday will do just find, I'll figure out a plan B to get the ring to the person it was purchased for : - )
Have a beautiful day.
Kindly, Zoe
Audio Comments
(14th February 2007)
(14th January 2005)
(15th July 2005)
(22nd June 2005)
(28th April 2005)
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